RETURN POLICY

Last updated December 07, 2021

Thank you for your Purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.  Please see below for more information on our Return Policy.

Returns

All products are eligible for free return, exchange  or replacement, within 7 days of delivery if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Ankurgoodsshop.com
Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
In case you received a wrong product, we request you to keep the product safe, salable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Cancellation

  • Orders once dispatched are not eligible for cancellation.
  • Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
  • In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.

Return Process

Return will be processed only if:
  •  it is determined that the product was not damaged while in your possession;
  •  the product is not different from what was shipped to you;
  •  the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your return or exchange. We will notify you by email when your order has been processed.
‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’